B2B Customer Success Specialist

Job description

Are you looking for a job with a perfect combination of business, technology and social impact? This could be your opportunity to positively impact the lives of millions around the world. At SkinVision, every single day is an opportunity to make a difference. We are on a mission to saving the lives of 250,000 people in the next ten years by revolutionizing the way we care about our skin. Our technology allows users to take ownership of their health, recognising signs of skin cancer from anywhere, at any time.

We are hiring a B2B Customer Success Specialist who will play an invaluable role in strengthening our relations with partners and represent their voice throughout the organisation. You will be responsible for receiving communication from partners and users to offer the most appropriate assistance to every case. You will need to constantly put yourself into our user’s shoes to efficiently respond to enquiries and and drive cooperations with insurance partners, hospitals, health care professionals and different parties to make SkinVision accessible for everyone.

Job requirements

In this role, you have an exciting opportunity to help us grow existing partnerships with health insurances and B2B partners who reimburse our service to their customers. You will also be engaging with SkinVision users, raising awareness, helping them build a habit of regularly checking their skin, prompting them to see a doctor and providing the most appropriate recommendations from our team of specialists.

Daily Drivers

  • Identify opportunities to grow and improve existing B2B programs with health insurances and other corporates
  • Support in business development conversations with new B2B health insurance leads.
  • Ensure each B2B program meets the success criteria agreed upon.
  • Report back to the client, providing insights and analysis.
  • Share successes and results of our B2B programs internally at SkinVision, and externally with our B2B Partners.
  • Proactively find ways to drive more engagement, conversion and retention for our end users.
  • Collaborate with other departments, ensuring our colleagues receive consistent and reliable feedback from our customers to continuously improve our service.

What you will bring in

  • Minimum education needed is Bachelor or HBO degree, preferably in public health, medical, communications, business or a related field.
  • Hands on experience in account management combined with a commercial customer-centric mindset.
  • Ability to work with a variety of technologies, customer service software and data tools.
  • Ability to translate trends in customer behaviour into actionable insights.
  • Ability to communicate at a very senior level.
  • Proficiency in both English and Dutch languages is definitely a plus.
  • Excellent communication skills towards internal and external stakeholders including the SkinVision users.
  • Entrepreneurial and proactive mindset.

Not sure if you are qualified?
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women for example tend to only apply only when they check every box. If you feel energised by our mission and would like to use your first-class talent to accelerate the growth of SkinVision but don't necessarily meet every single point on the job description, please still apply. We'd love to receive your application and see if you could be a great fit.