Customer Success Specialist – BENELUX (Dutch Speaking)

For this role, we will only consider candidates who are currently based in the Netherlands.

About SkinVision:

Skin cancer cases are growing at an alarming rate globally. In fact, 1 in 5 people will get skin cancer, but only 3% of the high-risk population is known to the health authorities. At SkinVision, we are on a mission to save the lives of 250,000 people in the next ten years by revolutionizing skin care management. Our technology allows users to take ownership of their skin health, recognizing (early) signs of skin cancer from anywhere, at any time, by combining the recommendations of AI and dermatologists.

Customer Success Specialist at SkinVision

SkinVision is looking for a Customer Success Specialist to support our partners in BENELUX. You will drive activation, performance, and growth by guiding partners through onboarding, integration, and ongoing adoption. Dutch fluency is required.

You will work across pre-sales, onboarding, live operations, and partner expansion by collaborating closely with business development, product, technology, marketing, legal, and customer service. The role blends operational ownership with commercial awareness, relying on data and strong partner relationships to drive results.

What You will Do:

• Own the full customer journey for BENELUX partners from pre-sales to onboarding, activation, performance management, and long-term growth

• Lead partner onboarding, including API integrations, internal workflows, and technical setup

• Track and drive activation and performance.

• Ensure all partner KPIs are met by identifying trends early, forecasting needs, and proactively addressing issues

• Work cross-functionally with product, technology, customer service, marketing, and legal to ensure smooth execution and remove blockers

• Support commercial discussions around expansion, usage forecasts, and contract alignment

• Coordinate partner campaigns.

• Build strong partner relationships based on operational excellence, clarity, and measurable value

• Educate partners on best practices to integrate and promote SkinVision within their workflows

• Provide structured reporting and insights to keep partners aligned with their goals

What we are looking for:

• Fluent in Dutch and strong English communication skills

• 3+ years in Customer Success within SaaS, digital health, or technology-focused environments

• Experience with API integrations, technical onboarding, or working alongside development teams

• Comfortable working with dashboards, performance metrics, and data-driven decision making

• Strong operational mindset combined with commercial thinking and experience

• Ability to manage multiple partners, projects, and timelines simultaneously

• Experience working cross-functionally to solve partner-related issues

• Ability to anticipate situations, resolve risks proactively, and communicate clearly

Preferably:

• Familiarity with mobile app analytics or healthtech solutions

• Background working in scale-up or high-growth environments

• Experience with tools such as Pipedrive, Looker, Zendesk, Jira, and Confluence is preferred.

What we offer you:

• 3 office days per week with a healthy lunch and 2 days of working from home.

• A competitive salary based on your experience.

• Join our enthusiastic and professional team with colleagues from all over the world.

• A dynamic and rapidly growing scale-up in Amsterdam.

• Unlimited skin checks for you.

• Regular team events such as weekly drinks and frequent dinners.

Ready to use your skills to make a lasting impact in healthcare? Join us and help make advanced skin health accessible to everyone.